ISO 9001- Quality management system

ISO 9001 is the quality management system standard designed to create a more efficient and effective business operation.

Certification of the quality management system is a confirmation from an independent, competent and accredited agency that the business adheres to the requirements of an internationally recognized quality management system standard.

ISO 9001 is designed to assist with the following:

  • Increase customer satisfaction and retention
  • Enhance marketing
  • Improve employee motivation, awareness and morale
  • Promote international trade
  • Increase profit
  • Reduce waste
  • Increase productivity

Certification to ISO 9001 is demonstrating that the organization fulfills the requirements of the standard. A central purpose of the standard and the certification is to verify that the organization is able to improve its process on a continual basis. Certification by an external body creates trust.

How does the certification process work?

The certification process consists of two phases:

  • Phase 1 consists of a visit to the business in order to review the status of the organization, system documentation, infrastructure, etc. This assesses the maturity of the quality management system.
  • Phase 2 is the certification audit aiming to verify that the system documentation meets the requirements of ISO 9001 standard. The certification audit will give feedback to the organization on issues that are not in conformance with the standard and that needs to be corrected before a certificate can be issued.

The certificate will be valid for 3 years after being granted. During this period, annual surveillance audits will be conducted.

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